LAVA SOUL

108 Beads, hand selected from India, comprising semi precious stones, wood, seeds and metal beads. Hand strung on a single cotton thread and indiviually knotted in between each bead, according to tradition.

Each necklace measures on average 56cm long including tassle (approx 10cm long) Except the lava and amazonite models which average at about 62cm in total length.

Mala necklaces are best kept away from moisture and stored in their cotton pouch for optimal longevity. Hanging them in sunlight for prolonged periods can deteriorate the cotton and the colour of the beads for example.

They can be cleaned with a lightly damp cloth & dried with a dry cotton cloth if necessary.

Since the necklaces are made of natural materials, natural defects may be present in the stones / wood etc. Please note that these are not manufacturing defects but naturally occuring faults which are inherent to the character of the jewellery.

Thank you for shopping with us!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund or exchange.

 

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• To complete your return, we require a receipt or proof of purchase.

• Please contact us by email before posting your return.

• Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stardustrocks.com.

 

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you have done all of this and you still have not received your refund yet, please contact us at info@stardustrocks.com

Shipping

• Please do not send the product back to the manufacturer. It must be sent to the address given to you by email.

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• Please carefully package and address your return, to ensure  that we receive your returned item.